Privacy Policy

At Pookky, we recognize the deeply personal nature of intimate apparel shopping and are uncompromisingly committed to protecting your personal privacy, data confidentiality, and transactional security.

1. Information We Collect

To provide you with seamless service, accurate sizing recommendations, and prompt delivery, we collect the following categories of information:

• Personal Identification & Contact: Name, email address, phone/mobile number, and account login credentials.
• Delivery & Billing Details: Shipping address, billing address, postal/PIN code, and recipient contact info.
• Payment Information: Transaction identifiers and payment method selection. (Note: Sensitive card details and net banking passwords are processed directly by RBI-authorized PCI-DSS Level 1 compliant payment gateways and are never stored on our servers.)
• Device & Browsing Data: IP address, browser type, operating system, pages visited, and referring URLs to optimize performance.

2. How We Use Your Information

We process your data strictly for legitimate operational purposes:

• Processing, fulfilling, and dispatching your orders.
• Sending real-time order confirmation, dispatch notifications, and live tracking links via SMS and email.
• Facilitating doorstep reverse pickups for eligible returns and exchanges.
• Providing dedicated customer care and resolving queries regarding fit, fabric, and sizing.
• Detecting, preventing, and mitigating fraudulent transactions or unauthorized access.
• Improving our website navigation, product catalog, and personalized shopping experience.

3. Cookies & Tracking Technologies

We use session and persistent cookies to remember items in your shopping bag, preserve your login session, remember your regional currency preference, and evaluate aggregate store traffic. You may disable cookies through your browser settings, although certain interactive features (such as guest checkout or active cart retention) may be affected.

4. Information Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstance.

Your data is shared solely with trusted third-party service providers bound by strict confidentiality agreements:

• Logistics & Courier Partners: Only your delivery address and contact number are provided to trusted logistics networks (e.g., BlueDart, Delhivery) strictly to execute doorstep delivery.
• Secure Payment Processors: Encrypted payment gateways for card, UPI, net banking, and wallet transactions.
• Communication Channels: Automated SMS and email delivery gateways for order status updates.
• Legal Compliance: When required by applicable Indian laws or valid court orders.

5. Data Security & Storage

We implement industry-standard 256-bit SSL (Secure Sockets Layer) encryption across our entire platform. All administrative access is strictly role-restricted with multi-factor safeguards and continuous audit logging.

6. Your Rights & Account Control

You have full authority over your data:

• You can view, edit, or remove your saved shipping addresses and profile details at any time from your account dashboard.
• You may request complete account deactivation or deletion by emailing our support team.
• You can opt-out of promotional email newsletters via the unsubscribe link in any marketing email.