At Pookky, we want you to love your intimate wear. We understand that finding the perfect bra cup, band size, and fabric fit can sometimes require adjustments. We offer a hassle-free 7-Day Return & Exchange Policy designed with your comfort and hygiene in mind.
7 Days Window
Request return or size exchange within 7 days of delivery.
Hygiene Guaranteed
Original tags intact, unwashed, and unworn condition.
Doorstep Pickup
Free reverse pickup arranged directly from your address.
1. Hygiene & Category Guidelines
Given the intimate nature of lingerie, government health standards and strict sanitary protocols require us to adhere to the following category guidelines:
| Product Category | Eligible for Return? | Eligible for Size Exchange? | Condition Criteria |
|---|---|---|---|
| Bras & Bralettes | Yes (7 Days) | Yes (Free) | Tags attached, unworn, original polybag packaging intact. |
| Nightwear, Loungewear & Camisoles | Yes (7 Days) | Yes (Free) | Unwashed, unworn, original tags attached. |
| Panties & Shapewear Bottoms | Non-Returnable* | Non-Exchangeable* | Due to intimate sanitary standards. (*Fully covered if damaged or wrong item delivered). |
| Combo Sets & Multipacks | Yes (Complete Set) | Yes (Size Adjustment) | Must be returned as a complete set with all constituent items. |
2. Accepted Reasons for Return / Exchange
- Size & Fit Issues: Need a different band, cup, or bottom size (eligible categories).
- Damaged or Defective Item: Manufacturing flaw, stitching defect, or transit damage.
- Wrong Product Delivered: Incorrect size, color, or model received.
- Missing Item in Parcel: Any missing item reported within 48 hours of delivery.
3. Step-by-Step Return & Exchange Procedure
- Initiate Request: Log in to your Pookky account, navigate to Order History, select the order and click Request Return / Exchange. Alternatively, email us at info@pookky.com or WhatsApp +91 98765 43210 with your Order ID and photo/video proof for damaged items.
- Reverse Pickup: Our logistics partner will pick up the package from your doorstep within 24-72 hours. Please ensure the product is packed in the original box/bag with tags attached.
- Quality Inspection: Once received at our fulfillment center, our quality control team inspects the item for hygiene compliance.
- Replacement Dispatch or Refund: Your exchange item is dispatched immediately upon passing inspection, or your refund is initiated.
4. Refund Methods & Timelines
- Prepaid Orders (UPI, Cards, Net Banking): Refunds are credited directly back to the original payment source within 5-7 business days following quality verification.
- Cash on Delivery (COD) Orders: Refunds are processed via secure NEFT/IMPS bank transfer or instant Pookky Store Credit based on your preference.
5. Need Assistance with Sizing?
Our sizing specialists are ready to help you discover your perfect fit:
Support Helpline: +91 98765 43210
Email: info@pookky.com