At Pookky, we are committed to delivering your favorite intimate wear swiftly, securely, and with complete confidentiality across all serviceable pin codes in India.
We value your privacy. All parcels are shipped in plain, unmarked, tamper-evident boxes. No brand keywords, lingerie images, or product descriptions appear on the outside of your package.
1. Shipping Charges & Free Delivery
| Order Total | Payment Mode | Shipping Charges | Estimated Delivery |
|---|---|---|---|
| ₹999 and above | Prepaid (UPI / Card / Net Banking) & COD | FREE Shipping | 3 - 5 Business Days |
| Below ₹999 | Prepaid & COD | ₹99 Flat Rate | 3 - 5 Business Days |
2. Processing & Dispatch Timelines
- All orders placed before 2:00 PM IST (Monday through Saturday) are typically processed and dispatched within 24 to 48 business hours.
- Orders placed on Sundays or national holidays are dispatched on the next working business day.
- Once dispatched, an automated tracking notification with your consignment AWB number and courier link will be sent via SMS and Email.
3. Estimated Transit Times Across India
Metro Cities
Bangalore, Mumbai, Delhi-NCR, Chennai, Hyderabad, Kolkata: 2 - 4 Business Days
Tier 2 & Tier 3 Cities
State capitals and major regional towns: 3 - 5 Business Days
Remote & North-East Regions
Special postal circles and rural locations: 5 - 8 Business Days
4. Courier & Logistics Partners
We partner with India's premier logistics carriers to ensure timely and secure transit:
5. Cash on Delivery (COD) Guidelines
- Cash on Delivery is available across 18,000+ serviceable PIN codes in India.
- Please keep exact cash ready upon delivery for a smooth handover.
- For security and delivery confirmation, you may receive an automated confirmation call or SMS before dispatch.
6. Tracking Your Order
You can track the live status of your consignment in two ways:
- Click the unique tracking link sent to your mobile phone and email once your package is dispatched.
- Log in to your Pookky account, visit My Orders, and click Track Shipment.
7. Shipping Queries & Delivery Support
Need to update your address or have questions about delivery status? Contact our logistics support desk: